Results & Feedback
What evidence can you share that demonstrates the impact of the engagement?
Despite the application’s complexity, they’ve maintained it well and have continued to create new enhancements for a third of the normal costs. It would have been too expensive to work with local developers, but the Arcanys team produces technically sound results while remaining cost-effective.
Arcanys is the most significant part of our team. They assign three developers for every one of our in-house engineers. We work very closely together. They help us serve all of our most important clients. One of the biggest companies in Sweden has 5–6 teams that work with them.
How did Arcanys perform from a project management standpoint?
They’re well managed, and the communication is spot on. Every morning, we have a stand-up call to go over tasks. The team reports everything to us, from giving updates to breaking down project costs. If they’re not completely sure about something or have questions, they tell us, and we’re able to have a conversation.
I also appreciate that they don’t overstep their bounds. Previous developers I’ve worked with have been too pushy when suggesting new technical solutions, at times doing things that we didn’t ask them to do. In contrast, Arcanys follows our instructions, coming up with work-throughs as needed.
What did you find most impressive about them?
Their management style is very upfront, and they treat us with respect.
Are there any areas they could improve?
While they’re communicative and follow instructions well, they could be more proactive in product development. For this particular project, I didn’t want to run the project myself; rather, I wanted them to take the reins. In a sense, it would become more of their project as they evolved into an external team. Becoming more proactive without being domineering would help us in the long run. After meeting with Arcanys' senior management, they have agreed to move the team in this direction.
