Software Development for Registration Platform

  • Quality: 5.0

  • Schedule: 5.0

  • Cost: 4.5

  • Willing to refer: 5.0

Register Now | Arcanys team size: 13
5.0

Services: Software development, Dedicated team, Business Analysis, UI/UX Design, Manual & Automated testing, SaaS, PaaS

Project Summary: Arcanys developed a platform for a registration company. Their team was responsible for building the platform in .NET and adhering to PCI compliance processes.

Feedback Summary: While the development is ongoing, the client has been able to expand their customer base at an accelerated rate. Arcanys is personable, communicative, and organized. Their team delivers quality work through constant feedback cycles and technical expertise.

This is an authentic review from Clutch.co.

The Arcanys employees are some of the happiest that I've experienced.
Matt Bisset
Matt Bisset, Director, Register Now

Background

Introduce your business and what you do there.

I’m the CEO of Digital Earth Network. We are a software platform, working to pull ERP data from systems of companies that have reps in the field.

  • Information Technology
  • 1-10 Employees
  • Hawthorn East, Australia

Opportunity/Challenge

What challenge were you trying to address with Arcanys?

We utilise a hybrid software development team with resources based in Australia and the Philippines and we were looking for a technology partner to help our company scale up cost-effectively.

Solution

What was the scope of their involvement?

They’ve been involved at every stage of development from defining project requirements to final deployment. Our staff build the payment platforms and then their developers help us to build and maintain web apps and cloud hosting infrastructure. Some of that includes overall security and payment card industry data security standard (PCI DSS) compliance. Everything is built using Microsoft technologies like Azure.

What is the team composition?

When we first began, we had two developers. Over time, we increased their team to six full-time staff, including a project manager/business analyst, three senior developers, and two QA engineers. We’re currently in the process of bringing on three more people.

How did you come to work with Arcanys?

We were recruiting in Australia and Arcanys responded to our online job advertisement. We’d never hired contractors before, so we met with them to learn more about their business. Their technical capabilities, company culture, quality of staff, and cost structure were impressive, so we decided to hire them for an initial proof of concept project. After seeing the quality of their work, we were sold.

How much have you invested with them?

When we started, our investment was approximately $10,000 per month. We currently pay just under $30,000 per month and have spent around $400,000 in total to date.

What is the status of this engagement?

We’ve worked together since 2016 and the project is ongoing.

Results & Feedback

Can you share any information that demonstrates the impact that this project has had on your business?

Register Now was struggling to find talent at a reasonable rate. We have managed to do that with Arcanys. This has allowed us to concentrate local resources on building the business and growing our customer base which we are doing faster than ever.

How was project management arranged and how effective was it?

We use Azure DevOps to manage our backlog and releases. Our communication is constant and we utilize Slack for internal chat and Google Hangouts daily standups and video calls as required. We find the brief daily stand up at the start of the day to be a very effective way of keeping the team on track.

What did you find most impressive about this company?

We have had no turnover with the team we have been building with Arcanys over three years. This is a testament to the management team's efforts to provide an extremely positive workplace for the employees. The Arcanys employees are some of the happiest that I've experienced.

Are there any areas for improvement?

We constantly review our processes with our team at Arcanys and have found the team very responsive to this process. Time zones can prove an issue occasionally, especially during daylight savings, however, on request the team have been willing to adjust accordingly.

5.0
Clutch logo
  • 5.0Scheduling(Ontime/Deadlines)
  • 5.0Quality(Services/Deliverables)
  • 4.5Cost(Value within estimate)
  • 5.0NPS(Willing to refer)

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