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Privacy Policy

Arcanys and its affiliated companies (collectively, the “Company”) respect your privacy rights and recognize the importance of protecting the Personal Information (as defined below) provided by you to us. This Privacy Policy describes how the Company collects, stores, and uses the Personal Information you provide to us through the Company’s Websites and through e-mail communications you may have with us. This Privacy Policy also describes the choices available to you regarding the Company’s use of the Personal Information you provide to us and the actions you can take to access this information and request that the Company correct or delete it.

In compliance with the GDPR, the Company, as the Data Controller of the service and personal data, ensures that:

  1. It shall always collect data for specific and clearly defined purposes and to the extent necessary to achieve them.

  2. It shall only keep personal data for as long as necessary to achieve these purposes.

  3. It shall collect personal data lawfully and fairly at all times, where appropriate, and with the knowledge or consent of the data subject.

  4. It shall protect personal data with reasonable safeguards against loss or theft, as well as against unauthorized access, disclosure, copying, use, or modification.

  5. Its clients are provided with information about the rules and practices relating to personal data management.


By using the Company’s Website, you acknowledge that you have read this Privacy Policy and you consent to the practices described herein with respect to the Company’s collection, use, and disclosure of the Personal Information provided by you to us. This is the Company’s entire and exclusive Privacy Policy, and it supersedes any earlier version. We reserve the right to change this Privacy Policy in accordance with the terms herein at any time, which is why we encourage you to visit this page often, review this Privacy Policy frequently, and remain informed about any changes to it.

If, after review, you still have questions about any portion of this Privacy Policy, please contact the Company using the contact information provided at the bottom of this document.

Information collection and use

Personal Information

“Personal Information” means information that can identify you as a specific individual, such as your name, address, phone number, e-mail address, or other contact information, whether at work or at home.

On all Company Websites that collect Personal Information, we specifically describe what information is required in order to provide you with the product, service, or feature you have requested.

We collect Personal Information when you contact us, register with us, use our products and services, subscribe to our newsletter, and/or visit our Website.

As a visitor to the Website, you are entitled to access, correct, delete, and limit the processing of your personal data.


If you wish to subscribe to the Company’s newsletter(s), we will use your name and e-mail address to send the newsletters to you.

Other Information Collected

Some information may be collected automatically every time you visit the Company’s Website, such as cookies and computer information. In addition, information may be collected from other independent, third-party sources. We also collect information about which pages you visit within this site. The site visitation data is identified only by a unique URL.

Cookies Policy

The Company may use both session ID cookies and persistent cookies as part of its interaction with your browser. A cookie is an alphanumeric identifier (a file) that the Company’s Website transfers to your computer’s hard drive through a web browser to enable its systems to recognize your browser for record-keeping purposes. A session ID cookie expires when you close your browser, while a persistent cookie remains on your hard drive for an extended period of time.

What types of cookies are used on the Website?

We use the following types of cookies on our Website:

  • Essential cookies: We use essential cookies to make our Website work. These cookies are strictly necessary to enable core functionality such as security, network management, your cookie preferences, and accessibility. Without them, you may not be able to use the Website properly.
  • Functionality cookies: These cookies allow us to provide visitors with enhanced features and content by remembering certain choices such as your user name, language choice, or country selection. They are non-essential to the use of the Website. Without them, however, certain functionalities like videos may become unavailable, or you may be required to log in every Website visit, as the system will not remember that you previously logged in.
  • Marketing cookies: These account-based marketing cookies enable us to identify visitors and personalize sales and marketing interactions with them. You have the option to turn off these cookies.
  • Analytics cookies: These cookies collect information on an anonymous basis to help us understand how our Website is being used, how effective our marketing campaigns are, and how we can improve your experience on the Website. These cookies cannot be used to directly identify specific visitors.

Third-party cookies

Some cookies enabled on our Website are not set on a first-party basis by Arcanys. Our Website can be embedded with content from third-party service providers, such as those listed below. These providers may set their own cookies on your web browser. Third-party service providers control many of the performance and functionality, advertising, marketing, and analytics cookies described above. We do not control the use of these third-party cookies as these can only be accessed by the third party that originally set them.

By configuring the options in your browser, you may control how cookies are processed by your system. To do so, follow the instructions provided by your browser (typically located within the “Help”, “Tools,” or “Edit” settings). For more information about how to change your browser cookie settings, please visit www.allaboutcookies.org.

  • Google: We use cookies served by Google Analytics to collect limited data directly from end-user browsers to enable us to better understand how visitors use our Website. Further information on how Google collects and uses these data can be found here. You can opt out of all Google-supported analytics on our Websites by visiting this page.
  • Hotjar: We use Hotjar in order to better understand your use of our Website, to optimize our Website, and to improve user experience. For further details, please read Hotjar’s privacy policy here. You can opt out of all Hotjar supported analytics and data collection on our Websites by visiting this page.
  • Facebook: We use Facebook for analytics and advertising purposes. More information here.
  • LinkedIn: We use Facebook for analytics and advertising purposes. More information here.
  • YouTube: We use Youtube to show video content on our Website. Youtube’s privacy policy can be found here.
  • Spotify: We use Spotify to show audio content on our Website, such as podcasts. Spotify’s privacy policy can be found here.
  • Clutch.co: We use Clutch’s verified review service to provide our users a meaningful and up-to-date insight into our past work. Clutch’s privacy policy can be found here.
  • Glassdoor: We use Glassdoor to provide our visitors with authentic and verified testimonials from our employees. Glassdoor’s privacy policy can be found here.
  • MailChimp: We use Mailchimp as a marketing tool and newsletter provider. Mailchimp’s privacy policy can be found here.
  • RecruiterBox: We use Recruiterbox to manage our job application process. You can read about how Recruiterbox uses your personal information here.
  • Zapier: We use Zapier to ensure all of our databases are up to date and all of our outreach is accurate. This cookie enables us to pass data from one source to another. Read more about Zapier’s privacy policy here.

Log Files

As is true of most Websites, the Company gathers certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser type, internet services provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. The Company uses this information to analyze trends, screen for fraud, manage the Company’s sites, track user movements within the Website, and gather demographic information about the Company’s user base as a whole.

Use of information

Service-related Announcements

The Company may, but is not obligated, to send you strictly service-related announcements or rare occasions when it is necessary to do so. For example, if our service is temporarily suspended for maintenance, we might send you an e-mail.

Generally, you may not opt out of these communications since they are not promotional in nature. If you do not wish to receive them, you may have the option to deactivate your account.


We also collect information for research purposes and to provide anonymous reporting for internal and external clients. The Company uses the collected information for its own internal marketing and demographic studies to improve customer service and products.

Customer Service

We will appropriately respond to your inquiries, provide the products and services you request, and manage your account. We will communicate with you by e-mail, live chat, or telephone, depending on your preference.


The Company stores collected information through cookies, log files, and third-party sources to create a profile of your preferences. This is to improve the content of the Company’s Website for you.

Information sharing and disclosure

The Company does not sell or rent any of the collected information to third parties for any purposes. However, it can share information with third parties as described below.

Other Third Parties

The Company shares information, including Personal data, with trusted third-party partners so that customers can receive information about third-party offers and promotions that may interest them. These third-party partners do not have independent rights to share the information provided to them by us.

Compliance with Legal Authorities

As required by law and to enforce customers or the Companys' legal rights, the Company may disclose information to law enforcement agencies to comply with local, state, federal, and international law.

Subscription Preferences

If you wish to stop receiving the Company’s promotional communications, you may unsubscribe from them by following the instructions included in the e-mail or by e-mailing the Company at info@arcanys.com.

Links to Other Websites

Several places throughout the Company’s Website may link you to other Websites that do not operate under this Privacy Policy. When you click through to these Websites, this Privacy Policy no longer applies. The Company recommends that you examine the privacy statements for all third-party Websites to understand their procedures for collecting, using, and disclosing your Personal Information.

Storage and Security of Personal Information

The Company stores the information it collects on computers located in a controlled, secure facility protected from physical or electronic unauthorized access, use, or disclosure.


The Company protects the privacy and integrity of the information it collects by employing appropriate administrative protocols, technical safeguards, and physical security controls designed to limit access, detect, and prevent unauthorized access, improper disclosure, alteration, or destruction of the information under its control. The Company transmits the information used by its external service providers for the specific outsourced operations listed above, across public and private networks and via recognized encryption technologies, such as by using Secure Sockets Layer (SSL) software, which encrypts the information you input.

Although the Company follows the procedures set forth above to protect the Personal Information submitted to the Company, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Thus, while the Company strives to use commercially acceptable means to protect your Personal Information, the Company cannot guarantee its absolute security.

If you have any questions about the Company’s security on its Website, please feel free to send us an e-mail at info@arcanys.com.

Internet Fraud

The Company has a ZERO TOLERANCE policy for Internet fraud or any attempt to access or acquire customer or other information on its Website via illegal or surreptitious means. The Company works with local, national, and international fraud investigation agencies and employs a variety of electronic and other means to discourage, detect, and intercept fraudulent activities. The Company aggressively prosecutes, to the fullest extent of the law, those perpetrators apprehended conducting fraudulent activities on its Website.

The Company cooperates with the following agencies: state and local police authorities, the United States Federal Bureau of Investigation, US and International Customs Agencies, and Interpol.

International Transfer

Personal Information collected by the Company may be stored and processed in the United States or any other country in which the Company or its affiliates, subsidiaries, or agents maintain facilities. By using the Company’s Website, you consent to any such transfer of Personal Information outside your country.

Changes to this Statement

The Company will, from time to time, update this Privacy Policy, each time revising the last updated date at the top of the document and indicating the nature of the revisions within the statement. The Company will notify customers of material changes to this statement by e-mail or via prominent notice on its Website.


Should you have any questions about this privacy policy, you can contact us at info@arcanys.com.