October 06, 2021 • 12 min watch
"When we started [with Arcanys], we were processing approximately 200 million dollars of payments each year. Then after three years, we'd grown the software development team from 2 resources to 15, processing just over one billion dollars of payments annually.”
Craving for some honest, insightful software outsourcing experiences and feedback? For 13 minutes well spent, watch my interview on YouTube with tech entrepreneur Mark Nimco, or read the transcript below — you'll discover how his company Payment Logic became one of Australia’s fastest-growing technology companies (with 148% growth in 3 years!), thanks to the agility, skills, and dedication of their Arcanys resources.
Sure, we offer a payments platform that streamlines the payment of all business expenses. Our platform lets businesses earn more reward points, optimize their cash flow, decrease fraud, and increase security.
Well, before Arcanys, I had led local small software development teams based in Australia. So I’ve been a founder of two software as a service payment-related companies. The first one (Register Now) was focused on sports event registrations, and my current one, Payment Logic, is focused on business payments.
Well, at that time, finding good technical talent in Melbourne was quite difficult. I had advertised for local staff but couldn't find any suitable candidates for just over three months, I think.
“To be honest, the results just blew me away because the team did such a good job in such a small period of time that I really didn't have any choice but to take those staff on, on a full-time basis to set up our first dedicated development team.”
Well, that's right. So I mean my original intention wasn't to find a team based in another country. I thought it might be easier to manage a team based in the same physical office. And it was really through a lack of being able to find suitable candidates over that period of time... And yes, we had one false start with a local candidate, who I think got a better job offer after a week.
So out of a little bit of desperation, I thought “Well, maybe we should give a try to a new approach.” And over that course of time, we did consider a few different providers based in the Philippines. I think the Philippines is really a great match for Australia, given the time zone differences. And at that point, I suppose I had some reservations and I wasn't sure how it might work with having a team based in another country. So we did... we agreed on a proof of concept, which from memory was a small project that was meant to take four weeks’ worth of work. And I think it was a team with two or three of your staff. And to be honest, the results just blew me away because the team did such a good job in such a small period of time that I really didn't have any choice but to take those staff on, on a full-time basis to set up our first dedicated development team.
Well yes! At that point, we were doing written exams to test out the developer skills. And I think what that shows is that interview tests are sometimes maybe not the best way of establishing how someone might actually work when they're in the role. And so, while that is very funny, I think it's more valuable to see how people work during that four weeks.
Sure, I mean in the first three years, we grew our payments volume to more than five times the amount before engaging Arcanys. And so that quick growth really is directly related to the outstanding contribution from our dedicated software development team.
Well yeah, I think it is a combination of both. So firstly, all of our resources come with outstanding technical skills. And they were all ready to contribute positively from the first day that they joined the project. And then, once they joined the project, the cost differential between local resources… We could grow the team roughly twice as quickly as we would have been able to do if we would have hired locally.
“In addition to the great technical skills and the high value, the team comes with an enthusiastic thirst for work and a great culture.”
Well, I think in addition to the great technical skills and the high value, the team comes with an enthusiastic thirst for work and a great culture. And so part of our success has not only been having the right technical skills but just working really well as a team. And so some of those attributes, I think, come standard across all of our Arcanys resources.
Yeah well, I guess for me this is an easy no-brainer question. With a dedicated development team, you can grow them, you can incentivize them, and measure them. Remote freelancers, I think, are useful in some circumstances. But as a business owner, you know, I require someone who can assume responsibility for key outcomes. And for someone on a sort of short-term contract arrangement, generally, that doesn't happen.
The first time I heard about Arcanys was actually in response to a job ad that we placed in Australia. At that point, I wasn't yet thinking I would enter into an arrangement with an outsourcing arrangement based in another country. And I think it was after an initial conversation with you Fred. I was just really impressed with the great culture that I saw and the openness of the founders. And so I thought, “Well, maybe we should give this a try.”
Absolutely. So I mean, after the initial four-week proof of concept activity, I was immediately sold on the value that Arcanys provides. The team did more work than we expected them to in the short time frame… They did so to a really high quality. It was a very easy decision to bring those resources on full-time.
“I think the technical capabilities of the Arcanys staff are second to none.”
Look, I think the technical capabilities of the Arcanys staff are second to none. So the Arcanys staff did better in terms of programming knowledge and skills. And I think, to be honest, our original test may have been too much for anybody to complete within the time frame that we gave. It was attempting to assess a whole bunch of different things. But essentially, your resources had better technical skills than anyone else that we considered for the arrangement.
Well, I think I’ve always been able to communicate very well and effectively with our team members. One of the other, maybe pleasant, surprises for someone who hasn't considered outsourcing is that the team are fluent English speakers and generally communication is not an issue. And these days with video conferencing and remote platforms, I guess it doesn't actually matter if those resources are not in the same office.
Sure. I think our current team has certainly evolved over time. When we started, the first team members were developers and we had, you know, other parts of our software development team based here in Melbourne. And through normal staff attrition, as well as the growth of the company, we've simply chosen to keep adding more Arcanys resources to help make our team grow as quickly as possible.
What I can say is that the output of each of those resources is considerably higher for the Arcanys team members than what we were able to achieve and measure in the past with local staff. So not only did the team have great technical skills, as I mentioned before, they came ready and trained to meaningfully contribute from the very first day. Due to the success of the first team members, we've just chosen to keep adding team members to the point where we now have the whole software development team based in the Philippines.
Well, very likely. Anyone listening right now should take action if they want to enable significant business growth quickly, using high resources at great value.
Ah, so far, maybe that's the hardest question. More freebies for your clients maybe?
Well, they're always welcome. I mean any… you know, just obviously joking a little bit. I can't honestly think of anything where we feel that you know you're not giving us good value and excellent resources. So I can't think of any immediate improvements that I would require from you.
On the hunt for a dedicated software development team? Get in touch with us at arcanys.com/enquiry. We'd be happy to help.
Fred had been working on IT and operational projects in the finance and software industry in Switzerland for 10 years before co-founding Arcanys in 2010. With nearly 20 years of experience in the industry in Switzerland, Hong Kong, and the Philippines, Fred is now leading the worldwide sales and marketing efforts of Arcanys.
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