Skype, HipChat, Slack: Which online communication tool to collaborate with your outsourced team?
Miscommunication, while perceived as a normal occurrence in outsourcing, should be the exception and not the rule. Since outsourcing follows a sensitive project timeline, miscommunication can result in delays in the development. Worse, it can affect the quality of the end-product.
Organizations and providers should continuously adapt to the changing and demanding environment. Aside from having an established system and proactively managing the project, teams on both sides can make use of online collaboration tools to improve communication.
Here are some of our most recommended tools that can help your company improve communications with an offshore software development team.
Skype, one of the most commonly used online communication tools today, has become a necessity among teams who thrive on agile systems. Skype has a business package that allows up to 250 users to connect to an online meeting, which can also be recorded for future reference.
The company’s tie-up with Microsoft allows users to access MS Office documents, which is ideal for online meetings. But, what makes Skype one of the top communication tools is its ability to make real phone calls whether you are using the free version or the business package.
Free Skype is powerful enough for small to medium-sized enterprises, enabling up to 10 people to join a video conference. Skype for Business is designed for bigger organizations without their own internal chat or video call systems.
HipChat is designed as a chat solution for teams and businesses. But unlike Skype, HipChat doesn’t allow users to go into a conference call, which can be limiting to bigger teams. However, the premium version makes up for it with other features such as unlimited cloud-based storage, screen-sharing capabilities, and searchable message history.
Another advantage of HipChat is that it can be installed on your own server. It comes with an admin tool that you can use to control users’ access to the secure network, which is advantageous to companies working with offshore software deployment teams since guest users have limited access to the network.
Slack is mainly designed for collaboration and file sharing. The software comes with an integrated internal and external file sharing option, allowing anyone from your team to upload and download files thereby improving cross-team transparency.
Slack has a powerful search functionality, enabling users to search not just in the team’s message history but also in uploaded files such as Word Documents and PDFs.
In terms of communications, Slack allows users to send direct messages. External systems such as Twitter, Dropbox, and Google Docs can be integrated with the Slack system, and the latter automatically indexes and archives not just the messages but the files as well. This means that searching for a specific conversation or file is very easy using the Slack software.
At a Glance: Skype vs. HipChat vs. Slack
|API (Allows integration with custom-made apps)||Yes||Yes||Yes|
|Application Integration (Accepts integration with popular and widely-used apps)||Yes (Microsoft Office, Wimi, WorkExpress)||Yes (Bitbucket, Google Drive, Jira, Asana)||Yes (Trello, Abacus, PagerDuty)|
|Application Security (Encryption)||Partial||Partial||End to end|
|Application Sharing (Allows multiple access and collaboration on a single file)||No||Yes||Yes|
|Contextual Search (Provides optimized results based on search context provided)||No||No||Yes|
|File Transfer||2 GB Max Size||50 MB Max Size||1 GB Max Size|
|Multi-Channel Communication (Allows sending of messages to other platforms)||Yes (Facebook)||No||No|
|Support Type||Free||Free and Premium||Free and Premium|
|Pricing||From $2.00 /user/month||From $2.00/ user/month||From $6.6.7/ user/ month|
|Trial||Free trial for 30 days (By invitation only)||Free trial for 30 days||Free for unlimited amount of time 10,000 message limit|
All three collaboration tools have their own strengths and weaknesses. Choosing the right online communication tool will depend highly on your organizations’ requirements, budget, and business model. Whichever you choose, these tools can help improve your collaboration with your outsourced team, ensure better communications, and improve project monitoring.