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The app performed well in an independent evaluation and has been floated as a possible government-wide standard. Arcanys has expert technical skills and fosters a transparent atmosphere with consistent communication. Customers can expect a forward-thinking partner with a modern style.

I’m the president of Manta Ray Consulting, a consulting group that primarily provides support for large projects relating to building and upgrading particle accelerators. Our customers are Department of Energy laboratories in New York, Chicago, San Francisco, and other locations throughout the country.

Please describe your company and your position there.

As part of our consulting work, I wrote a project management application that we utilize in the facilities we work in. A group based in Bangalore, India built the application, but they grew to busy to manage it and give me the attention I needed. Arcanys took over the application’s maintenance and development 4–5 years ago. It’s been a fruitful collaboration.

What challenge were you trying to address with Arcanys?

MRC is a specialized EVMS firm working with government, civil, and commercial clients. Read about our cooperation with them.

Client Review | Project Management Platform Maintenance

Arcanys acts as an ongoing maintenance and development partner for a project management application. They’re currently revitalizing the app’s appearance while preserving its MySQL database and PHP structure.

Arcanys’ younger staff won us over because they were in tune with current thinking regarding app development.

An independent cost review of our work at a facility in Berkeley, California used the app to prepare and develop their plan. Two weeks prior, we gave community members access to the tool so that they could evaluate it. They were so impressed they recommended to the Department of Energy that all projects use the app going forward. Their recommendation made it all the way to Washington, which is quite an endorsement and success story for us.

What evidence can you share that demonstrates the impact of the engagement?

I’ve developed a tight-knit relationship with my team of developers at Arcanys, so the communication is wide-open. Because they’re in the Philippines, we talk over Skype. We also use Jira to upload stories and discuss technical issues.

How did Arcanys perform from a project management standpoint?

What did you find most impressive about them?

They’re 13 hours ahead of us, so I would change their time zone. I have to work late but that's just the way it is. 

Are there any areas they could improve?

It’s important to understand the cultural differences that exist between your and your provider’s locations. Empower them to speak their minds and alert you if you’re leading them down the wrong path. I told our developers this first thing, and we've been fine.

Do you have any advice for potential customers?

Initially, they took over maintenance of the application developed by the Bangalore team. They learned a great deal regarding what the original design and development team did. I then gave them the green light to improve the application. They studied the front- and backend in-depth and provided recommendations to improve the app’s UI and backend performance. Afterward, they were responsible for keeping up with maintenance and adding enhancements customers requested.

As of August 2018, they’ve started to develop the second version of the application. To save money, they’re using the existing backend structure (an SQL database and .NET platform) and making mostly cosmetic changes. I’ve worked with two developers to evaluate the app’s current design and revamp it to be stylized and sexy.

What was the scope of their involvement?

I worked with a project manager in the early stages, who introduced me to the lead developer. I’m also a project manager, so I began working directly with the lead developer. She’s a brilliant woman, who, in my mind, is a miracle-worker.

What is the team composition?

I looked at reviews online and narrowed the choice to 2–3 companies. After interviewing the people in charge and the developers we’d be working with about their experience, it came down to Arcanys and another firm based in the Philippines. Arcanys’ younger staff won us over because they were in tune with current thinking regarding app development. Though both firms had similar development skills, we liked Arcanys’ modern appearance.

How did you come to work with Arcanys?

My average expenditure with them in the early stages was about $3,500 per month. It’s tripled since then because we brought on a design and development team. In total, I’ve spent between $100,000–$200,000 with Arcanys.

How much have you invested with them?

We started the most recent iteration in January 2017, but I believe the overall collaboration began 4–5 years ago.

What is the status of this engagement?

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Their development efforts produce excellent results, improving on the work of a previous agency significantly. They respond quickly and professionally to all requests, and work hard to provide answers to any queries or needs. Working in short sprints, they manage the work tightly and effectively.

I’m the founder of Think It Twice, a company that provides mobile apps for corporate training. We aim to provide mobile education for retail professionals.

We needed development and maintenance services. I was looking for a team with excellent skills in technological development that could offer flexibility too.

I’d used an agency from Hong Kong in the past to develop the first software. That was done on a project basis and it worked well. However, by the time the largest scope of work was done in the app, the project-based work had become very expensive. We also didn’t have the same responsiveness from the team because we were no longer a big client for them. That meant we were looking for a new partner.

See how we helped this mobile app-based company improve the work of a previous agency and propel them to greater heights.

Client Review | Staff Augmentation for Software Startup

Arcanys provides development services for a mobile application-based company. They handle the backend development, iOS and Android projects, and bring in additional services as needed, such as UI/UX.

The application development has been successful because they’re very reactive. They provide a lot of flexibility that I didn’t have before.

With Arcanys, the application development has been successful because they’re very reactive. Whenever we have a request from a client, they will have someone that can answer the questions. They have a lot of skills within their company so whenever there is something that is missing, they can ask someone, even if they are not part of our team. When we do meet challenged, their problem solving fast. They provide a lot of flexibility that I didn’t have before.

I’m not in direct contact with the developers as the product owner handles them. In general, the communication is easy because there isn’t a time difference.

They hand in the sprints every two weeks, and there is very tight follow up on how much money we have spent, where it was spent, and what the results of it were. In terms of delivery, they’ve been very good so far.

They’re very client oriented. Their advice is very good as they work hard to analyze a business, understand its needs and goals, then work out how to fulfill them.

I love their company spirit because it’s very human-oriented. I’ve visited them several times and our contact with them is always very friendly. We’re happy to work with them, which is important.

Whenever something needs to be improved, we tell them straight away and generally see immediate results. We don’t have any problems with them and haven’t faced any big challenges. When new developers come on board, there is a learning curve, but generally, they recruit people that are fit for the job.

Be sure to have a deep understanding of the project from the very beginning. Find out how the team works and who is responsible for what.

On their side, they need to know what to do, how to do it, and how long they have. That means be very clear with the communication and make sure it is regular. When you have a team on site, you can always pop in and ask a question, but when they’re remote, you need to make sure everything is completely clear before moving on.

They have been doing almost everything development-related for the last couple of years. We have a small team in-house, but the rest is fully handled by a team at Arcanys.

They do our iOS and Android work, as well as all the backend. That’s concerns Python, data, and machine learning. In addition, I needed to review my UI/UX, and they were able to bring in a senior designer on a temporary basis to do it.

Initially, we had two or three developers. As our needs increased, we gradually added more people.

We have a scrum master who works part-time as we need someone to coordinate tasks and to make sure all sprints are filled. That person oversees several different teams so can learn from elsewhere in the company and apply those lessons to our project.

I looked into hiring a full team, but it would have been very costly and, as I’m not a tech person, I wouldn’t have known how to manage them. I also tried hiring a CTO, but that didn’t work out. After that, I decided to reach out to Arcanys who I found through a referral.

We spend around $20,000–$25,000 per month with them.

We started working with them in January 2017, and it is an ongoing engagement.

Verified client reviews say you’re in safe hands

Project Management Platform Maintenance

5.0

Arcanys’ younger staff won us over because they were in tune with current thinking regarding app development.

More
Management Consulting
reviews

The application development has been successful because they’re very reactive. They provide a lot of flexibility that I didn’t have before.

Dev & Maintenance for Training Company

Verified client reviews say you’re in safe hands

Project Management Platform Maintenance

5.0

Arcanys’ younger staff won us over because they were in tune with current thinking regarding app development.

More Management Consulting reviews

The application development has been successful because they’re very reactive. They provide a lot of flexibility that I didn’t have before.

Dev & Maintenance for Training Company

More
Management Consulting
reviews