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CEO, Digital Earth Network
This is an authentic review from Clutch.co
Introduce your business and what you do there.
I’m the CEO of Digital Earth Network. We are a software platform, working to pull ERP data from systems of companies that have reps in the field.
What challenge were you trying to address with Arcanys?
We were looking for a partner to develop a multi-tenant software.
What was the scope of their involvement?
They developed a multi-tenant software for multiple platforms. They are involved in every aspect, including testing.
The system manages ERP systems, providing up-to-date data for reps in the field to use. There is a GPS check-in to verify how long a rep is on-site, performs gap reports, and has some digital marketing tools. There is also a CRM component to log texts and calls, store photos, and more. It also provides digital assets, including brochures, videos, product sales, info, and results.
What is the team composition?
There are eight or nine people working with us at any given time, including a project manager, UI designer, UX designer, and lead developers/engineers. Different parts of the team are involved at different points of the project.
How did you come to work with Arcanys?
We had worked with a couple vendors who couldn’t complete the work we required. We were considering a few companies, and were impressed with what we saw in the philosophy of this company. Our CTO went to the Philippines to meet with them in person, and found them to be knowledgeable and capable, and they worked in Agile and Scrum.
How much have you invested with them?
The total cost so far is between $400,000 - $450,000.
What is the status of this engagement?
We began working together around July 2019, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
They did very thorough testing, including pushing the software beyond expected demand prior to launch to ensure it would hold up. They fix any bugs that are found and work effectively.
The platform is consistent, and meets our clients’ objectives. Each client’s ERP system can be slightly different, and the team takes time to be thorough with each one. Our clients are extremely happy with the work. They’re a dream team.
How did Arcanys perform from a project management standpoint?
They are an elite team. Per our request, they restrict us to best practices, keeping us on track, with a laser-focus. We follow strict Agile methodology, have daily scrum calls, and bi-weekly reflective calls to discuss ways to improve. We use Jira for tickets and backlogs, and Slack for daily communication.
What did you find most impressive about them?
They’re results-oriented, focusing more on solutions and outcomes rather than the problem itself. They constantly look to empower the team, and encourage open brainstorming with no egos, regardless of the team member’s seniority. It is quite refreshing. I love working with Arcanys; they’ve become part of our team.
Are there any areas they could improve?
No, I can’t think of anything.
Do you have any advice for potential customers?
Define your project. They do quality work and are willing to bring in people from all levels to speak into the project and find solutions, as needed.
(Ontime / Deadlines)
(Services / Deleliverables)
(Value within estimate)
(Willing to refer)
CEO, Digital Earth Network