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Please describe your company and your position there.
I’m the CEO and founder of Medulla. We’re a technology startup that facilitates manufacturing operations by improving the traceability of products.
What challenge were you trying to address with Arcanys?
While we were able to create a functional model of our software internally, our team doesn’t possess the skills required to take the project further. Therefore, we needed a development partner to build a cloud-based version of the platform.
What was the scope of their involvement?
The Arcanys team are building our factory system from the ground up. It’s an AWS platform that utilizes the Amazon Elastic Compute Cloud. They use Kubernetes to enable continuous operation integrations that deploy automatically. Considering the previous build required us manually initiate procedures, I’d say they’ve improved the platform significantly. Now that the core functionalities are up and running, they’ve allocated several designers to implement an intuitive UI/UX.
What is the team composition?
They assigned us a project manager, two backend developers, a UX designer, and a QA resource.
How did you come to work with Arcanys?
We previously worked with development firm based in India, but we weren’t happy with their ability to manage the time zone difference. That experience made look for a vendor closer to home. I connected with the co-founder of Arcanys through a network of professionals.
How much have you invested with them?
The cost fluctuates as the project evolves, but we generally spend around $10,000–$12,000 each month.
What is the status of this engagement?
We hired them in September 2018 and the work is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
I haven’t found any functional problems with the builds they’ve developed thus far. Their QA tester has mentioned a few bugs, but none that require immediate action.
How did Arcanys perform from a project management standpoint?
We run development sprints every two weeks, and their project manager ensures that everything goes smoothly. After I walk them through the sprint requirements, the manager creates a task list for each developer to follow. There’s a lot of work involved in that process, but they hit each benchmark as scheduled. Despite a small language barrier, communicating with them is fairly easy.
What did you find most impressive about them?
Their developers demonstrate a level of foresight that’s rare among outsourcing firms. Most vendors will build what’s asked of them, but won’t think outside of the project’s scope to solve problems. Arcanys looks at each project holistically and will recommend solutions before potential issues occur. By always looking ahead, they ensure that each new element can seamlessly integrate with the other modules in our roadmap. That ability is incredibly valuable to us.
Are there any areas they could improve?
An initial lack of communication resulted in us getting billed for hours without knowing what was being done. Once we communicated the issue, they addressed it quickly. We’ve been receiving frequent updates ever since.
Do you have any advice for potential customers?
Utilizing their project manager allows us to keep track of the engagement without having to allocate a dedicated resource.
(Ontime / Deadlines)
(Services / Deleliverables)
(Value within estimate)
(Willing to refer)