Did you know? Live chat is now one of the most popular channels of customer support for online businesses and customers alike. Most studies show that over 50% of eCommerce stores now have some form of chat support, which they use to not only deal with customer questions and complaints, but also as a tool to engage, upsell and enhance their online revenue.
Here are some interesting facts about live chat that you may not know:
With an estimated 2.3 billion active internet users, these statistics are certainly worth considering. For more insights, download our free Infopaper 25 Fascinating Facts & Stats about Live Chat by filling out the form to your right.
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